FAQ

FAQ

What is Counselling?

Counselling is a therapeutic service conducted professionally and confidentially, which is designed to help individuals better manage their psychological wellbeing . Counselling can be provided to individuals, couples or families dealing with a variety of issues, including personal, couple and relationship issues .
Counselling is an interactive process which occurs within the unique relationship established between the counselor and the client. Through their work together, they aim to achieve better management, increased understanding and healing regarding the issues which are the focus of the counselling. This may  involve effective changes in the client’s behavior, beliefs, level of  emotional functioning and attitudes.

Is Counselling Confidential?

Yes. Anything that is discussed during counselling is confidential. Candid discussions allow for the psychologist to have a deeper understanding of issues and conflicts, helping to make the counselling more effective. Should information need to be shared with other parties, a written consent form will be needed from the client.

How many counselling sessions will I need?

The process is different for every person. The time needed to resolve issues will depend on the circumstances and presenting issues of each person. Zipporah will work at a pace that is both sensitive  and beneficial to resolving  the presenting issues, and achieving realistic outcomes. Counselling may be a long term or short term process, depending on the requirements of the situation

Can I use my private health insurance?

Yes. Zipporah is  registered with most major private health insurance companies.

Can I receive Medicare Rebates?

Yes. You must first obtain a letter of referral and a Mental Health Care Plan from a GP. This will determine your Medicare rebate eligibility and session allowances. Where the client is eligible for Medicare, Zipporah  will provide receipts which can be taken to the local Medicare office to claim the Medicare rebate.

Do I need a referral from a GP to receive counselling?

No. You are not required to have a referral unless you are eligible and would like to receive Medicare rebates.

How do I make an appointment?

To make an appointment, please contact Zipporah Oliver O.A.M. by phone at 0438345770, or (03) 95273727,email at people@zoliver.com.au or use the contact form on the “Contact Us “page on Zipporah’s website www.zoliver.com.au

What are your hours of operation?

You can make an appointment from Monday to Friday between 9am and 7pm, subject to availability.

What are the fees?

A session (50 minutes) is $185. Medicare rebates  are  available if you have a Mental Health Care Plan and a referral from a GP. Private health insurance rebates may be available to clients with applicable private health cover.

What are the payment methods accepted?

Cash, Cheque, EFTPOS, MasterCard and Visa are accepted for payment. Payment is due on the day of attendance.


To schedule a consultation, please Contact Us.

Medicare Rebate available with appropriate GP referral.
Private health issuance eligibility.